FAQ
When can I pick up my badge?
When can I pick up my badge?
Badge pickup will be available on site beginning Friday, December 5th.
What happens if I lose my badge?
What happens if I lose my badge?
Contact customer service for support with lost and found items or missing badges.
Will there be food options onsite?
Will there be food options onsite?
Food options are available on site.
Can I bring a bag or backpack?
Can I bring a bag or backpack?
Bags and backpacks are allowed, but may be eligible for security screenings before entrance can be admitted.
Will there be somewhere for me to bring my luggage or other items?
Will there be somewhere for me to bring my luggage or other items?
Bag check or storage is not provided at Regional Qualifier Houston.
Can I bring my own food or drink?
Can I bring my own food or drink?
Water is allowed at Regional Qualifier Houston, but outside food and drinks inside the venue are prohibited.
Are animals allowed?
Are animals allowed?
Applicable state and federal laws and the policies of the convention center determine what animals are allowed on site.
Can I pay with cash?
Can I pay with cash?
Badges are available for purchase using digital payment options, but on-site events and products can be purchased with cash.
Will there be something for the kids?
Will there be something for the kids?
Daycare facilities are not provided on site. Events are open to all participants aged 13 years and up.
Are refunds an option?
Are refunds an option?
For refund questions contact our customer support team.
I am driving, when can I park?
I am driving, when can I park?
Convention center parking is available on site and at parking garages in the area. Read more at this link.
Will there be any shuttles available?
Will there be any shuttles available?
No shuttles are provided for this event.
I’m a League of Legends fan, but I haven’t played Riftbound TCG yet. Should I come?
I’m a League of Legends fan, but I haven’t played Riftbound TCG yet. Should I come?
Absolutely! Dive into Riftbound by seeing the best players in the world, take advantage of our learn to play events on site, and become a Riftbound fan in the best weekend ever!
Are strollers or wagons allowed?
Are strollers or wagons allowed?
Strollers and wagons are allowed contingent on convention center policies.
Will there be a room to help me destress or decompress?
Will there be a room to help me destress or decompress?
Private rooms are not available for this event.
I’m having troubles with Swoogo, Carde.io, who can I contact?
I’m having troubles with Swoogo, Carde.io, who can I contact?
Contact our customer support team directly.
Which events can my kids participate in?
Which events can my kids participate in?
All Riftbound Regional Qualifier Houston events are open to participants 13 years and older.
Will the convention exclusive be available?
Will the convention exclusive be available?
Refer to badge levels for convention exclusive availability.
How can I get cool items off of the prize wall?
How can I get cool items off of the prize wall?
It's simple! Earn Prize Wall tickets to exchange them for goods from the Prize Wall.
Will nursing rooms be available on site?
Will nursing rooms be available on site?
Lactation room availability is contingent on convention center policies.
How can I buy side event Vouchers?
How can I buy side event Vouchers?
Entry to side events is available for purchase on site. Any pre-sale opportunities will be messaged through social media and email channels as well as updated on this website.
I have special accessibility needs/dietary requirements; can you accommodate me?
I have special accessibility needs/dietary requirements; can you accommodate me?
Reach out to our customer support team for assistance with accessibility questions.
Do I have to be present to pick up my promotional items?
Do I have to be present to pick up my promotional items?
Yes, you must be present to pick up all purchased items.
Can someone pick up my items for me?
Can someone pick up my items for me?
For accommodations for picking up your items contact our customer support team.
Do I have to wear my badge at all times?
Do I have to wear my badge at all times?
You badge must be available for display whenever needed by venue or event staff.
Are cosplay costumes, props and/or weapons allowed at the Riftbound Qualifier?
Are cosplay costumes, props and/or weapons allowed at the Riftbound Qualifier?
Yes in accordance with local rules and regulations.
